Email: lramirez@luisaramirez.com
Objective:
Obtain a position as a Senior Network System Administrator with the County of Los Angeles.
Career Summary:
Over eighteen years working in the Information Technology field. Work experience in repairing computers and networking. Hands on experience configuring Cisco routers and switches, and NEXUS switches. Setting up routers as voice gateways and configuring VoIP phones. Diagnosed and repaired WAN connectivity issues, analyzed schools bandwidth. Coordinated the repair of circuits with services providers; assisted in the conversion of T1 circuits to MetroEthernet. Secret clearance issued by U.S. government. Quick learner, team player, and work well under pressure.
Career History:
Design Network Engineer 2013 - Present
Los Angeles Unified School District
Los Angeles , California
Supervised the Network Operations Incident team, responsible for over 900 sites. Provided weekly incident and order reports and addressed escalations from customers. Coordinated with AT&T to meet WAN restoral within SLA. Worked with Network Security in resolving filtering issues affecting the District. Supported LAUSD Telecom Unit with configuring Voice Gateways and the Cisco Call Manager. Created procedures with internal business units on escalations and work flow for network tickets life cycle.
WAN Specialist II 2013 - 2013
Los Angeles Unified School District
Los Angeles , California
Configured and installed NEXUS 5596 switches in the Data Center, connecting servers via TwinAx or 1/10G SFP+. Setup NEXUS 2232 switches within the Data Center. Helped connect the Backup Data Center via ONS 1514 SONET ring within four nodes. Setup Cisco WAVE for optimizing MetroEthernet, T1 connections from the schools to the nodes, configured schools WAAS for T1 connections and MetroEthernet to the distribution node head ends WAVE. Deployed and configured Cisco ASR 9006 routers as Area Border Routers for fiber connections and ASR 1013 for Area Border Routers for serial connections.
WAN Specialist I 2007 - 2013
Los Angeles Unified School District
Los Angeles , California
Coordinated the repair of fiber, T1 and DSL circuits with our Internet Service Providers. Assisted in changing VLANs on ports within our network. Configured switches and ran cable for the Data Center. Installed network modules, WICs, VWICs, memory on routers and switches. Wrote first Standard Operating Procedures for Network Operations section. Configured 3660, 3700, 3800, 3900, and 4451 series routers and Catalyst 6500, 4500, 3500, and 2900 switches. Initiated TSR for additional DS3 and T1s with LAUSD and AT&T/Verizon.
Network Operations Center Analyst 2006-2007
Los Angeles Unified School District
Los Angeles, California
Monitored network and WAN core components. Conducted first line troubleshooting and opened Service Request using Peregrine. Backed up configuration files monthly for all district routers. Notify Network Manager of any major or critical outages. Wrote Standard Operating Procedures for duty functions. Configured DSL routers for option schools; 800 series Cisco routers.
Professional Student 2004-2006
Rio Hondo College , Whittier California
California State University Los Angeles California
Enrolled at Rio Hondo and completed A.S. from HPU, transferred to Cal State Los Angeles. Member of the Abacus Computer Society and the Hispanic Business Society. Took courses in Hardware Architecture, Database Administration, Data Communication, Local Area Networks, and Web Development. Obtain internship with City of Los Angeles , PC Support section within the Bureau of Sanitation. Used Dameware to remote into systems and provide tech support. Helped deployed computers during desktop lifecycle replacement phase at City of LA DPW Sanitation . Worked DPW Sanitation Helpdesk, used TrackIt to complete work orders. Completed bachelor degree.
Senior Information System Analyst 2000-2003
U.S. Army Wiesbaden , Germany
Supervised the logistic automation Helpdesk, consisting of 15-18 people who provided support for over 500 systems. System administrator for the SARSS and SAMS servers, and the Unit Level Logistic Systems. Cross trained personnel on troubleshooting the relational database used to procure requisitions. Resolved network problems affecting logistic automations. Trained five new personnel on troubleshooting computer hardware. Responsible for Interim Change Packages for all STAMIS. Created database to effectively track helpdesk trouble calls. Wrote standard operating procedures on troubleshooting computer hardware and network issues, related to the Army Supply Management systems. Coordinated training for personnel.
Network Controller 1997-2000
U.S. Army Fort Shafter , Hawaii
Critical member the first Theater Network Operation Center and Pacific Regional Computer Emergency Response team, managing and securing Wide Area Network connections for Hawaii, Alaska, and Japan. Meticulously developed security procedures optimizing network security for Army gateway routers throughout the Pacific theater. Investigated intrusions and spoofing of network, and passed information to the Army's Computer Emergency Response Team. Provided and analyzed bandwidth utilization reports using Concord 's Network Health 4.0. Flawlessly implemented the Wide Area Network connections, in Frame Relay, for the armories of Maui, Oahu, and Hawaii . Scanned the network for file sharing, and restricted access to Intranet. Wrote standard operating procedures on updating access control list on the Pacific theater gateway routers. Awarded an Army commendation for helping secure the Pacific premise routers.
Information System Analyst 1996-1997
U.S. Army Ui Jong Bu , South Korea
Diagnosed and resolved networking and email problems in support of over 500 systems. Setup network clients with network interface cards, TCP/IP protocols, IP addresses, WINS, DNS, Microsoft Office, and Exchange. Furnished technical support for Microsoft Office, Eudora Light, and Maneuver Control Systems. Installed the Division's Departmental Local Area Networks. Repaired the Division's personal computers. Awarded an Army commendation for assisting in installing and maintaining the 2nd Infantry Division's LANs within the Korea Wide Area Network. Information System Maintainer 1994-1996 U.S. Army Fort Rucker , Alabama Skilled with MicroScope2000 Norton Utilities PC CheckIt Microsoft Office Diagnosed and repaired all hardware issues on personnel computers not under warranty. Proficient with Norton Utilities and MicroScope 2000 diagnostic software. Skilled at replacing hard drives, floppy drives, SIMMS, DIMMS, processors, CPU cooling fans, video cards, and internal modems and network cards.
Education:
California State University Los Angeles , Los Angeles , Bachelor in Computer Information Systems, June 2006
Hawaii Pacific University , Honolulu Hawaii , Associate in Computer Science, December 2004
Information System Analyst Supervisory Course , U.S. Army Computer Science School Diploma, 2000
Professional Career Development Institute's School of PC Repair , Diploma, 1998
Information System Operator-Maintainer Course , U.S. Army Computer Science School , Diploma, 1994
El Rancho High School, Pico Rivera California , Diploma, 1992
Certifications:
Cisco Certified Network Associate Voice, California 2012*
Cisco Certified Network Professional, California 2010*
ComTIA Security+, California 2010
Cisco Certified Network Associate, California 2006 *
CompTIA A+, California 2003
CompTIA Network+, California 2003
* Cisco Certification are current
Training:
Cisco's Quality of Service 2.0
Cisco's Multilayer Switch Network Course
UNIX System Administrator I
System Administrator Security Course
Network Manager Security Course
Bay Network's Accelerated Router Configuration
Bay Network's Network Centillion 100 Switch
Cisco System's Introduction to Router
Windows NT 4.0 Workstation
Basic LAN Installation and Troubleshooting
Objective:
Obtain a position as a Senior Network System Administrator with the County of Los Angeles.
Career Summary:
Over eighteen years working in the Information Technology field. Work experience in repairing computers and networking. Hands on experience configuring Cisco routers and switches, and NEXUS switches. Setting up routers as voice gateways and configuring VoIP phones. Diagnosed and repaired WAN connectivity issues, analyzed schools bandwidth. Coordinated the repair of circuits with services providers; assisted in the conversion of T1 circuits to MetroEthernet. Secret clearance issued by U.S. government. Quick learner, team player, and work well under pressure.
Career History:
Design Network Engineer 2013 - Present
Los Angeles Unified School District
Los Angeles , California
Supervised the Network Operations Incident team, responsible for over 900 sites. Provided weekly incident and order reports and addressed escalations from customers. Coordinated with AT&T to meet WAN restoral within SLA. Worked with Network Security in resolving filtering issues affecting the District. Supported LAUSD Telecom Unit with configuring Voice Gateways and the Cisco Call Manager. Created procedures with internal business units on escalations and work flow for network tickets life cycle.
WAN Specialist II 2013 - 2013
Los Angeles Unified School District
Los Angeles , California
Configured and installed NEXUS 5596 switches in the Data Center, connecting servers via TwinAx or 1/10G SFP+. Setup NEXUS 2232 switches within the Data Center. Helped connect the Backup Data Center via ONS 1514 SONET ring within four nodes. Setup Cisco WAVE for optimizing MetroEthernet, T1 connections from the schools to the nodes, configured schools WAAS for T1 connections and MetroEthernet to the distribution node head ends WAVE. Deployed and configured Cisco ASR 9006 routers as Area Border Routers for fiber connections and ASR 1013 for Area Border Routers for serial connections.
WAN Specialist I 2007 - 2013
Los Angeles Unified School District
Los Angeles , California
Coordinated the repair of fiber, T1 and DSL circuits with our Internet Service Providers. Assisted in changing VLANs on ports within our network. Configured switches and ran cable for the Data Center. Installed network modules, WICs, VWICs, memory on routers and switches. Wrote first Standard Operating Procedures for Network Operations section. Configured 3660, 3700, 3800, 3900, and 4451 series routers and Catalyst 6500, 4500, 3500, and 2900 switches. Initiated TSR for additional DS3 and T1s with LAUSD and AT&T/Verizon.
Network Operations Center Analyst 2006-2007
Los Angeles Unified School District
Los Angeles, California
Monitored network and WAN core components. Conducted first line troubleshooting and opened Service Request using Peregrine. Backed up configuration files monthly for all district routers. Notify Network Manager of any major or critical outages. Wrote Standard Operating Procedures for duty functions. Configured DSL routers for option schools; 800 series Cisco routers.
Professional Student 2004-2006
Rio Hondo College , Whittier California
California State University Los Angeles California
Enrolled at Rio Hondo and completed A.S. from HPU, transferred to Cal State Los Angeles. Member of the Abacus Computer Society and the Hispanic Business Society. Took courses in Hardware Architecture, Database Administration, Data Communication, Local Area Networks, and Web Development. Obtain internship with City of Los Angeles , PC Support section within the Bureau of Sanitation. Used Dameware to remote into systems and provide tech support. Helped deployed computers during desktop lifecycle replacement phase at City of LA DPW Sanitation . Worked DPW Sanitation Helpdesk, used TrackIt to complete work orders. Completed bachelor degree.
Senior Information System Analyst 2000-2003
U.S. Army Wiesbaden , Germany
Supervised the logistic automation Helpdesk, consisting of 15-18 people who provided support for over 500 systems. System administrator for the SARSS and SAMS servers, and the Unit Level Logistic Systems. Cross trained personnel on troubleshooting the relational database used to procure requisitions. Resolved network problems affecting logistic automations. Trained five new personnel on troubleshooting computer hardware. Responsible for Interim Change Packages for all STAMIS. Created database to effectively track helpdesk trouble calls. Wrote standard operating procedures on troubleshooting computer hardware and network issues, related to the Army Supply Management systems. Coordinated training for personnel.
Network Controller 1997-2000
U.S. Army Fort Shafter , Hawaii
Critical member the first Theater Network Operation Center and Pacific Regional Computer Emergency Response team, managing and securing Wide Area Network connections for Hawaii, Alaska, and Japan. Meticulously developed security procedures optimizing network security for Army gateway routers throughout the Pacific theater. Investigated intrusions and spoofing of network, and passed information to the Army's Computer Emergency Response Team. Provided and analyzed bandwidth utilization reports using Concord 's Network Health 4.0. Flawlessly implemented the Wide Area Network connections, in Frame Relay, for the armories of Maui, Oahu, and Hawaii . Scanned the network for file sharing, and restricted access to Intranet. Wrote standard operating procedures on updating access control list on the Pacific theater gateway routers. Awarded an Army commendation for helping secure the Pacific premise routers.
Information System Analyst 1996-1997
U.S. Army Ui Jong Bu , South Korea
Diagnosed and resolved networking and email problems in support of over 500 systems. Setup network clients with network interface cards, TCP/IP protocols, IP addresses, WINS, DNS, Microsoft Office, and Exchange. Furnished technical support for Microsoft Office, Eudora Light, and Maneuver Control Systems. Installed the Division's Departmental Local Area Networks. Repaired the Division's personal computers. Awarded an Army commendation for assisting in installing and maintaining the 2nd Infantry Division's LANs within the Korea Wide Area Network. Information System Maintainer 1994-1996 U.S. Army Fort Rucker , Alabama Skilled with MicroScope2000 Norton Utilities PC CheckIt Microsoft Office Diagnosed and repaired all hardware issues on personnel computers not under warranty. Proficient with Norton Utilities and MicroScope 2000 diagnostic software. Skilled at replacing hard drives, floppy drives, SIMMS, DIMMS, processors, CPU cooling fans, video cards, and internal modems and network cards.
Education:
California State University Los Angeles , Los Angeles , Bachelor in Computer Information Systems, June 2006
Hawaii Pacific University , Honolulu Hawaii , Associate in Computer Science, December 2004
Information System Analyst Supervisory Course , U.S. Army Computer Science School Diploma, 2000
Professional Career Development Institute's School of PC Repair , Diploma, 1998
Information System Operator-Maintainer Course , U.S. Army Computer Science School , Diploma, 1994
El Rancho High School, Pico Rivera California , Diploma, 1992
Certifications:
Cisco Certified Network Associate Voice, California 2012*
Cisco Certified Network Professional, California 2010*
ComTIA Security+, California 2010
Cisco Certified Network Associate, California 2006 *
CompTIA A+, California 2003
CompTIA Network+, California 2003
* Cisco Certification are current
Training:
Cisco's Quality of Service 2.0
Cisco's Multilayer Switch Network Course
UNIX System Administrator I
System Administrator Security Course
Network Manager Security Course
Bay Network's Accelerated Router Configuration
Bay Network's Network Centillion 100 Switch
Cisco System's Introduction to Router
Windows NT 4.0 Workstation
Basic LAN Installation and Troubleshooting